Frequently Asked Question
Product Questions
How long does it take to see results?
Kojic acid is well-known for its ability to lighten and brighten skin, however every skin condition is unique and individual results may vary. Most individuals notice improvement within the first 2-4 weeks of use, with full results expected in about 2- 3 months. This is a guideline only, as all skin types are different. Results are not guaranteed, Individual results may vary.
How Does Koji Acid Brighten Skin?
Koji White products are all made using real kojic acid, a powerful skin-brigtening agent that is naturally produced during the fermentation process of malting rice. Kojic acid works by reducing skin’s ability to produce tyrosine, an amino acid that controls melanin production. With less tyrosine, skin becomes brighter and more even over time.
Can I apply Koji White Kojic Acid Underarm Dark Spot Corrector & Brightening Serum on my face?
It is safely used with underarm, elbow, bump, back of knee. In case you want to use it on your face you can try a bit on a few spots to avoid an allergy.
What are the benefits of using Koji White soap?
Our Koji White Kojic acid skin brightening soap directly helps on dark spots, and uneven skin tone, and brightens visible sun damage, age spots, or scars. This can result in an anti-aging effect on the skin. It may also lighten scars from acne that haven’t faded yet. It also helps prevent both bacterial and fungal infections in the body.
Great question. First, consider your skin type and your skin concerns. Does your skin tend to be oily? Do you struggle with dark marks? Explore the pages of our site related to your specific concerns. Then you should take our skin analysis quiz to receive a customized skincare recommendation. If you still have questions, reach out to ourcustomer experience team. They are always available to chat and will be happy to point you in the right direction.
I suffer from eczema and acne. What products should I use?
If you suffer from eczema and acne, your goal should be to find products that aren’t drying out your skin too much while also taking into account that acne-focused products tend to contain ingredients that dry the skin such as Benzoyl Peroxide.
A safe choice for a cleanser is our Combination Skin Cleansing Bar. It gently exfoliates while improving the appearance of dry skin. Our Aloe Cort Calming Cream with Aloe and Hydrocortisone works to relieve the pain and itching of dry or irritated skin. Our HydraFirm + Brightening Serum contains Niacinamide and Hyaluronic Acid to help reduce inflammation and improve rough texture. For extra dry skin, we recommend our Mega Moisture Illuminating Night Cream to keep your skin hydrated.
You should also always consider using an SPF moisturizer to protect your already sensitive skin from environmental exposure which could cause excess dirt and oil to get trapped in the skin. For acne, you can also use our Clear Complexion Acne Serum + Spot Treatment but only use it as a spot treatment to prevent further eczema complications.
How do I know what my skin type is?
The standard skin type categories are dry, oily, combination, normal and sensitive. You can determine your skin type by trying at-home methods such as the “barefaced” method.
Wash your face with a gentle cleanser. After thirty minutes, examine the size of your pores. If your pores look large, you most likely have oily skin. If your pores appear small or are barely visible, you most likely have dry skin. If your pores are large in some areas (like your T-zone) but smaller in others, you most likely have combination skin. After an hour, if your face feels tight, this is also an indicator that you have dry skin.
If you have sensitive skin, over 50% of the products you’ve tried have irritated your skin causing redness or a series of tiny bumps where the product was used.
What are the best ingredients for uneven skin tone and hyperpigmentation?
Kojic acid, Vitamin A, L-Glutathione, Alpha Arbutin, Azelaic acid and Niacinamideare all ingredients featured in our ClearTone Advanced Technology® and together they work to improve the appearance of uneven skin tone. Retinol exfoliates skin to enhance the look of uneven skin tone. And Vitamin C is a powerful antioxidant that helps shield the skin from external environmental stressors. Additionally, you should incorporate a moisturizer with SPF into your skincare routine to protect your skin from further hyperpigmentation as a result of increased sun exposure.
How many treatments are necessary to see visible results or improvement?
After one treatment of THE PERFECT DERMA™ PEEL, overall skin tone and complexion will appear smoother, glowing and refreshed. Depending on the skin condition and severity, multiple treatments may be necessary and recommended to achieve the desired result. A series of 3-4 treatments applied every four weeks will allow for optimal results for more severe skin conditions such as melasma and active acne.
How does THE PERFECT DERMA™ PEEL compare to other peels?
THE PERFECT DERMA™ PEEL is the only medium depth chemical peel on the market with GLUTATHIONE! Our formula combines powerful ingredients with effective acids to deliver outstanding results after just one treatment. This unique solution allows for an increase in lifting of fine lines and wrinkles, as well as lightening of sun damage, hyperpigmentation and Melasma. It is highly effective in controlling acne and achieving overall glowing, refined and youthful skin. The Perfect Derma Peel is a non-invasive, virtually pain-free treatment with minimal downtime.
How long will the application process take?
THE PERFECT DERMA™ PEEL application only takes 15 to 20 minutes to administer.
How severe is the peeling and what is the duration on the peeling process?
Actual visible peeling will vary with each patient. Some patients shed layers of skin for several days, while others experience a light flaking process. In most cases, peeling will begin 72 hours post application and is generally completed by day seven, with results that continue improving thereafter.
Shipping /Delivery & Returns
Do you ship outside ANTIGUA and offer international shipping ? What are the fees?
Yes we currently ship worldwide to over 200 countries International orders are shipped via Fedex and delivery can take up to 5 days which you will be able to navigate through at checkout. Please note that there might be custom fees on some shipments. In the event that custom fees are incurred, these fees are liable to the receiver..Also we have a fulfillment center that ships order across the USA.
How to track my order?
Tracking information is sent to the customer’s email that the customer provides on the order. This email is sent once the order ships out. If you have questions or concerns, please contact us at